Senior Engagement Manager

The role

The Senior Engagement Manager is a senior individual contributor within the Professional Services function. You will manage the project lifecycle, lead the Professional Services team, and ensure client delivery is timely, within budget, and meets customer satisfaction.

What you will do

• Collaborate with Clariti, System Integrators, and customers to understand needs and ensure customer outcomes.
• Plan, organize, and manage all aspects of the project lifecycle.
• Develop and manage project governance plans, schedules, team goals, milestones, and budgets.
• Provide leadership and direction to the Clariti Professional Services team.
• Implement quality control processes and mitigate risks, issues, and concerns.
• Provide regular reports and updates to senior management.
• Hold internal and external teams accountable and manage customer expectations.
• Participate in practice development by contributing to solutions, methodologies, and knowledge sharing artifacts.

Required qualifications

• 8+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services.
• 8+ years of relevant consulting or industry experience.
• Proven ability to build trusted relationships with senior business and technology leaders up to CxO.
• Track record of building relationships with executive stakeholders and leading delivery for large transformation projects.
• Extensive experience applying project management and agile methodologies.
• Demonstrated knowledge of professional services industry functions and roles.
• Demonstrated leadership and management capabilities.
• Expertise in objection handling and serving as an escalation point.
• Ability to manage multiple large-scale, multi-phase, multi-year projects valued at over $1 million each.
• Ability to apply strategic thinking and execute requirements.
• Ability to make decisions with limited guidance.
• PMI PMP Certification currently held or obtained within 12 months of joining.

Benefits

• Competitive compensation packages
• Time off
• Benefits

Before you apply

• Successful candidates must undergo comprehensive background checks.

About the company

Clariti empowers governments to deliver exceptional citizen experiences.