Senior Product Manager, Internal Operations Squad (IOPS)

The role

This person will lead product strategy for the Internal Ops squad to improve productivity and reduce manual work. They will focus on automating workflows using AI and modernizing internal platforms and tools.

What you will do

• Own product strategy and roadmap for Internal Ops.
• Lead discovery and delivery for automation-heavy initiatives including AI-enabled workflows.
• Partner with internal teams to identify workflow bottlenecks and translate them into scalable solutions.
• Own business objectives and OKRs including OpEx reduction and handle-time reduction.
• Balance strategic automation bets with core internal-tooling improvements.
• Translate user research and technical constraints into a prioritized roadmap.
• Manage complex cross-functional rollouts including QA coordination and change management.
• Work closely with engineering to make tradeoffs across user impact and system reliability.
• Build feedback loops with internal users to ensure solutions are adopted.

Required qualifications

• At least 4 years of product management experience.
• Track record of shipping internal, operational, or platform products.
• Experience working with complex internal systems, workflows, or tooling.
• Technically and analytically strong.
• Strong communicator and cross-functional partner.

Nice to have

• Experience including internal tools, enterprise SaaS, operations platforms, automation, AI products, or developer/internal productivity products.

About the company

ClassPass offers thousands of fitness and wellness experiences worldwide. The company is part of Playlist, which builds platforms for intentional living.