Corporate Account Manager - Sydney

The role

You will manage and grow a portfolio of corporate clients to maximize the value of their ClassPass benefit. You will build long-term partnerships, drive employee engagement, and identify upsell opportunities through data-driven account management.

What you will do

• Build strong, long-term relationships with corporate clients.
• Manage a book of business through quarterly check-ins by phone, video or in person.
• Own the renewal process end to end, including commercial conversations and creating renewal contracts.
• Identify and close upsell opportunities.
• Analyse engagement and enrolment data to address gaps and lift adoption and retention.
• Deliver presentations and run promotional activities like onsite events and challenges.
• Resolve client issues quickly.
• Partner with Launch and Customer Experience teams on onboarding and program success.
• Keep Salesforce accurate and up to date.
• Maintain accurate finance requests including invoice updates, billing queries and account changes.

Required qualifications

• 2+ Years experience in account management or a sales related role.
• Strong communicator with excellent relationship-building skills.
• Detail-oriented problem solver with the ability to manage multiple projects at once.
• Proven ability to analyse data and apply insights to improve client outcomes.
• Experience with CRM systems like (Salesforce).
• Demonstrate success in partnerships management with a track record of delivering high performance.
• Confident presenting to large audiences, delivering engaging presentations and speaking comfortably in front of groups.
• Outgoing and approachable, with the confidence to proactively approach employees, strike up conversations and promote ClassPass at client events and workplace activations.
• Right to work in Australia

Nice to have

• Knowledge of the fitness and employee benefits industry

About the company

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. The company is part of Playlist, which builds platforms for intentional living.