Clear
Customer Success Director - Healthcare (C1 - B2B)
New York, New York, United States. Posted a month ago
The role
The Customer Success Director – Healthcare will own and execute CLEAR's healthcare customer success strategy. This role drives adoption, retention, and expansion across the partner ecosystem.
What you will do
- Own and drive CLEAR's customer success strategy across healthcare partners
- Execute customer success strategies that drive adoption, retention, expansion, and measurable customer outcomes
- Establish and deepen executive-level relationships across healthcare organizations
- Partner cross-functionally with Business Development, Product, Technology, and Operations
- Lead end-to-end lifecycle management across complex healthcare implementations
Required qualifications
- 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
- Proven track record of driving measurable customer and revenue outcomes
- Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
- Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
- Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions
- Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented mindset
- Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
- Willingness to travel as needed to support customer relationships
Benefits
- Bright and energetic offices with open concept and conference rooms
- Catered lunches every day
- Fully stocked kitchens
- Stipends and reimbursement programs for well-being and learning & development
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- A CLEAR Plus membership
- 401(k) retirement plan with employer match
- Refresh equity grants
About the company
CLEAR is building the secure identity company of the future. Its mission is to make experiences safer and easier physically and digitally.