General Manager (PSP)

The role

You will lead and drive daily operations at a specific location. You will oversee hourly and salaried team members to deliver security and customer service experiences.

What you will do

• Lead day-to-day operations of a team of Ambassadors and Managers
• Drive overall execution to achieve KPIs and metrics
• Hire, develop and sustain a diverse team of talent
• Drive employee engagement and accountability
• Performance manage salaried and hourly team members
• Build stakeholder relationships with TSA, airline and airport partners
• Manage labor, payroll and scheduling
• Spend at least 80% of time on the floor in a customer-facing environment

Required qualifications

• At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment
• Prior experience managing both salaried and hourly employees
• Excellent interpersonal and communication skills
• Excellent leadership and organizational skills
• Experience reviewing and reporting on KPIs on a regular basis
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

Benefits

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service
• 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Medical, dental, vision, pet, home, and auto insurance
• Company-paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs

Before you apply

• Required to successfully complete a government background investigation

About the company

CLEAR is building THE secure identity company of the future. Its mission is to make experiences safer and easier—physically and digitally.