Operations Manager (BZN)

The role

The Operations Manager leads and drives the daily operations of a team of hourly Ambassadors at an airport station. This role involves coaching for security, customer service, and sales while spending at least 80% of time on the floor.

What you will do

• Support the General Manager in essential duties for efficient station operation
• Ensure CLEAR and TSA policy and procedures are conducted with security and integrity
• Assist with recruitment, on-boarding, and development of Ambassadors
• Coach, mentor, and train the team to meet sales and customer service goals
• Assist with employee relations matters and investigations
• Analyze key metrics and customer feedback to improve team performance
• Build and foster internal and external stakeholder relationships
• Spend at least 80% of time on the floor in a customer-facing environment

Required qualifications

• At least 3 years of leadership experience in a customer-facing operation
• Excellent interpersonal and communication skills
• Solid leadership and organizational skills
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards
• Proficiency in using technology daily
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

Benefits

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service
• 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Medical, dental, vision, pet, home, and auto insurance
• Company-paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs

Before you apply

• Required to successfully complete a government background investigation

About the company

CLEAR is building THE secure identity company of the future. Its mission is to make experiences safer and easier physically and digitally.