Operations Manager (CVG)

The role

You will lead the daily operations of a team of hourly Ambassadors at the CLEAR airport station, reporting to the General Manager. You will coach the team on security, customer service and sales, and spend at least 80% of your time on the airport floor.

What you will do

• Support the General Manager in running the station efficiently
• Ensure CLEAR and TSA policies and procedures are followed with high security and integrity
• Help recruit, onboard and develop Ambassadors
• Coach, mentor and train the team to meet sales and customer service goals
• Assist with employee relations matters and investigations
• Analyze key metrics, customer feedback and floor observations to improve team performance
• Build relationships with internal and external stakeholders and serve on the local station leadership team
• Spend at least 80% of time on the floor in a customer-facing environment

Required qualifications

• At least 3 years of leadership experience in a customer-facing operation (retail, restaurants, hospitality, rental cars)
• Excellent interpersonal and communication skills, with the ability to motivate, mentor and influence others
• Solid leadership and organizational skills, and ability to manage multiple priorities
• Experience with employee engagement, customer satisfaction, sales and compliance standards
• Proficiency in using technology daily
• Ability to successfully complete a government background investigation
• Ability to stand and walk for extended periods
• Ability to follow CLEAR, airport, state and federal policies and regulations
• Availability to work non-traditional hours

Benefits

• 3 weeks paid time off (vacation and sick time), increasing with time in service
• 10 company-paid holidays
• $100 monthly wellness stipend
• 401k retirement plan with company match
• Medical, dental and vision insurance
• Pet, home and auto insurance
• Company-paid disability and life insurance
• Family planning benefits through KindBody
• Paid parental leave
• Family, military and bereavement leave program
• Emotional well-being assistance
• Ongoing training and development programs

Before you apply

• Required to successfully complete a government background investigation

About the company

CLEAR provides airport security identity and screening services. The company is hiring for airport leadership roles and offers the benefits listed above.