Operations Supervisor, Shuttle & Lot Management

The role

You will lead a team of 20+ shuttlers and manage daily vehicle movement and lot organization across multiple locations. You will build daily shuttle plans, manage attendance, and ensure vehicles are staged and located accurately.

What you will do

• Build and run the daily shuttle plan
• Lead 20+ shuttlers across multiple locations
• Own lot organization including parking zones, vehicle staging, and key control
• Manage attendance, scheduling, and coverage
• Coordinate with operations, capture, and site teams
• Monitor completed moves, outstanding work, and delays
• Train and onboard team members
• Establish practical routines and standard procedures
• Maintain safe driving and lot practices
• Prepare clear end-of-shift handoffs

Required qualifications

• Experience directly supervising a frontline team in logistics, transportation, yard operations, warehousing, fleet, or a similar environment
• Experience assigning daily work, managing attendance and coverage, training employees, and holding a team accountable
• Strong operational judgment
• A disciplined approach to follow-through
• Comfort using scheduling tools, spreadsheets, and operational systems
• Clear, direct communication
• Comfort working on-site in an active outdoor operating environment
• A valid driver's licence
• A clean driving record
• The ability to operate vehicles safely

Nice to have

• Automotive, auction, fleet, or vehicle-lot experience
• Experience coordinating teams across multiple sites
• Experience supervising a mix of permanent and agency staff
• Examples of improving staging, dispatch, shift handoffs, or labour productivity

Benefits

• Competitive wages and benefits
• Generous time off program
• Health & dental benefits, available starting day one

About the company

Clutch is Canada's largest online used car retailer. Headquartered in Toronto, it services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island.