Customer Experience Coordinator

The role

You will deliver a customer experience inside a new facility. You will inspect vehicles, complete customer paperwork, and address customer needs.

What you will do

• Delivering a uniquely special experience to each and every one of our customers inside our new facility
• Addressing customer needs, resolving issues, and ensuring satisfaction
• Inspecting vehicles and assessing vehicle aspects to identify potential issues
• Accurately and efficiently completing customer paperwork
• Taking thorough notes in our customer tracking system
• Assisting other team members with various tasks as necessary

Required qualifications

• High school diploma or equivalent
• 2+ years of customer-facing experience
• A Class 5 License with no restrictions
• 3 years of clean driver’s abstract with no major infractions
• Clean criminal background check
• Legally authorized to work in Canada

Nice to have

• 1+ years experience in the retail industry
• A passion for cars and the automotive industry
• Experience with warranty products

Benefits

• Autonomy & ownership
• Above market health & dental benefits
• Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage

Before you apply

• Clean criminal background check
• Legally authorized to work in Canada

About the company

Clutch is Canada’s largest online used car retailer, headquartered in Toronto. It was founded in 2017 and services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island.