Product Manager - Guest Engagement

The role

You will own end-to-end product outcomes for Guest Engagement products including discounting, loyalty programs, eater personalization, and marketing. You will translate restaurant growth goals into products and lead cross-functional teams to drive metrics like redemption, repeat rate, and retention.

What you will do

• Translate restaurant growth goals into products that increase acquisition, conversion, frequency, and lifetime value.
• Build and evolve core platform capabilities behind promotions, loyalty, offers, and personalization.
• Run experiments, define holdouts, and quantify incremental revenue and engagement.
• Help restaurants reach the right eater with the right message at the right time.
• Lead cross-functional teams globally to set direction and drive alignment.
• Move metrics like redemption, repeat rate, retention, ROI, and campaign performance.
• Communicate strategy, progress, and results to global stakeholders.
• Identify new opportunities, shape the roadmap, and influence investment decisions.

Required qualifications

• 5+ years of product management experience (or equivalent) in growth, marketing technology, loyalty, promotions, or personalization products.
• Proven track record of shipping products that drove measurable impact on acquisition, conversion, retention, or lifetime value.
• Strong experimentation mindset: comfortable defining hypotheses, success metrics, holdouts, and reading incrementality.
• Data fluent: can run your own analysis or work with analysts and data scientists.
• Excellent product judgment and UX instincts.
• Strong communicator who can influence cross-functional partners and senior stakeholders in a global organization.
• High bar for written product thinking (PRDs, strategy docs, experiment readouts).
• Comfortable representing your product area in global reviews and leadership forums.

Nice to have

• Experience with CRM, marketing automation, offers, or loyalty systems.
• Familiarity with omni-channel commerce and customer identity.
• Experience building tools that balance merchant control with automation.
• Background in restaurants, retail, or local commerce.

About the company

Otter helps restaurateurs succeed in online food delivery through software that increases sales and reduces order issues. Their customers include Chick-fil-A, Ben & Jerry’s, KFC, and Eataly.