Product Designer, Product Platform

The role

You will define experience architecture and critical cross-product systems for the Otter platform. You will lead workflows such as onboarding and setup while partnering with Product and Engineering to align user experience with technical constraints.

What you will do

• Define platform-level experience architecture across navigation, hierarchy, permissions, configuration, entitlements, and shared interaction patterns
• Lead critical cross-product workflows such as onboarding, activation, setup, upsell, and expansion
• Simplify complex, workflow-heavy tools by creating clear mental models, scalable interaction frameworks, and reusable product patterns
• Partner deeply with Product and Engineering to align user experience with underlying system models, platform capabilities, and technical constraints
• Work closely with the Design System team to translate shared product patterns into reusable, consistent UI foundations
• Embrace new technologies and ways of working to prototype faster, iterate more effectively, and raise the quality of design outcomes
• Explore how AI and new technologies can lower the barrier to complex software

Required qualifications

• 10+ years of product design experience, or equivalent seniority
• Strong systems thinking and information architecture skills
• Experience designing workflow-heavy products or tools with meaningful complexity
• Proven ability to define scalable experience models, frameworks, and patterns
• Excellent product judgment
• Strong cross-functional leadership and influence
• Comfort working with complex system models, including permissions, configuration, object relationships, states, dependencies, and edge cases
• Experience partnering closely with Design System teams
• Adaptable and forward-looking in how design gets done
• Comfortable operating in ambiguity

Nice to have

• B2B or enterprise experience

Benefits

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance
• Pet insurance discount
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave

About the company

cssmerge created Otter to help restaurateurs succeed in online food delivery. Their software is used by restaurants including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly.