Fayetteville Residential Upgrade Technician

The role

Perform in-home upgrades of residential security systems. Identify opportunities to add products and services to customer systems while ensuring satisfaction.

What you will do

• Upgrading residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration and identify up-selling opportunities
• Keeping the customer informed of the upgrade process
• Connecting in-home system to central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork
• Ensuring the highest level of safety and responsibility
• Providing exceptional customer service
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly following the upgrade

Required qualifications

• High School diploma or equivalent
• Good sales skills, particularly with strong upselling and closing abilities
• Mechanical aptitude
• Strong customer service skills
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends

Nice to have

• electronics/electrical/HVAC/technical training at trade school or community college
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.)
• Alarm, cable installation, telecom experience
• Computer skills (particularly iPad and MS Outlook)

Benefits

• Company fuel card
• Company equipment provided (i.e. iphone, ipad)
• Comprehensive and on-going paid training
• Volunteer and community engagement opportunities
• Medical, dental, vision, short- & long-term disability and life insurance options
• Company paid holidays, floating holiday and paid time off (PTO)
• 401(k) plan with competitive company match
• Education assistance
• Birthday and Work Anniversary Rewards
• Rolex watch at 10 years of service

About the company

CPI partners with organizations that share its mission to save and improve lives, particularly focusing on underserved communities.