Alarm Monitoring Advisor

The role

Alarm Monitoring Advisors answer alarm calls and communicate with local first responders. They provide customer experience by being a calm and reassuring voice.

What you will do

• Monitors and responds to alarms
• Communicates with customers
• Relays vital information to first responders in real-time
• Respond to inbound alarm activity from residential and commercial customers
• Contact local authorities in an emergency
• Communicate with Police, Firefighters, and EMS/Paramedics
• Receive and handle incoming calls from customers
• Perform processing demonstrations of CPI’s Real Time Response product
• May have additional duties as assigned by Management

Required qualifications

• High school diploma
• Take pride in delivering excellent customer service
• Available to work flexible work schedule
• Thrive in a busy, fast-paced environment
• Excellent organizational and analytical skills
• Strong interpersonal and problem-solving skills with the ability to multi-task

Nice to have

• some college preferred
• Minimum 2 years customer service experience preferred

Benefits

• Specialized, paid training
• Central Station Monitoring Certification
• Volunteer and community engagement opportunities
• Medical, dental, vision, short- & long-term disability and life insurance options
• Company paid holidays, floating holiday and paid time off (PTO)
• 401(k) plan with competitive company match
• Eligible for free monitored security system after 90 days
• Education assistance
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility
• Birthday and Work Anniversary Rewards

About the company

CPI Security provides innovative security, video, and automation solutions to residential and business customers throughout the Southeast. It is a mission-driven company working to make every day safer for the community and customers.