Revenue Recovery Representatives

The role

The Revenue Recovery Representative will manage collection efforts and reduce delinquency. This role involves conferring with customers via telephone or in person to review payment terms and account status.

What you will do

• Manage collection efforts with a high level of persuasiveness and professionalism
• Confer with customers by telephone or in person to determine reasons for overdue payments
• Review terms of sales, service, or credit contracts
• Place account on hold for incoming orders until payment is received
• Document daily collections activity including emails and phone calls
• Place outbound calls to delinquent customers to collect past due billing
• Receive inbound calls from customers to make payments or payment arrangements
• Print, fold, and mail dunning letters to delinquent customers
• Audit the cancel reason report on a monthly basis
• May have additional duties as assigned by Management

Required qualifications

• High school diploma required

Nice to have

• Minimum of 2 years B2C and “soft” collections experience

Benefits

• Comprehensive and on-going training including leadership development
• Medical
• Dental
• Vision
• 401(k) with company match
• Short-term disability
• Long-term disability
• Life insurance options
• Company paid holidays
• Floating holiday
• PTO
• Free monitored security system after 90 days

About the company

CPI Security is a leader in the security and automation solutions industry.