Community Liaison

The role

The Community Liaison is responsible for new referrals to the Agency in the south shore. This person serves as the primary liaison to prospective patients, health care providers, insurance case management professionals, and community groups.

What you will do

• Develops, cultivates, and maintains professional relationships with physicians, hospitals, and other referral sources.
• Identifies, develops, and converts new referral sources and grows existing accounts.
• Executes outreach strategies to increase referrals, admissions, and market share.
• Serves as a business development liaison between referral partners, patients, families, and Agency leadership.
• Educates referral sources, patients, and families on Agency services and clinical capabilities.
• Conducts sales calls, facility visits, physician office visits, and community outreach.
• Develops a strategic referral network by identifying high-value accounts.
• Partners with Intake and clinical teams to assess referral opportunities and coordinate admissions.
• Consults with referral sources regarding complex patient discharges and care options.
• Tracks and analyzes referral activity, admissions, and account performance.

Required qualifications

• 5+ years of proven sales or business development experience.
• Strong track record of generating new business and exceeding sales goals.
• Excellent relationship-building, networking, and communication skills.
• Self-motivated, persistent, and comfortable with prospecting, cold calling, and face-to-face sales.

Nice to have

• Bachelor’s degree
• Healthcare or referral-based sales experience

About the company

Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth.