IT Help Desk Technician

The role

This tier one role involves assisting end users via phone, ticketing system, or Teams chat. You will handle imaging and configuration of new computer systems and assigned projects.

What you will do

• Assisting end users via phone, ticketing system, or Teams chat
• Response to emergent situations
• Imaging and configuration of new computer systems
• Projects as assigned
• Troubleshooting of network connectivity
• Documentation of work within ticketing system
• Assist in creation and updating knowledge base articles
• Contact vendor technical support for warranty and repairs
• Help maintain software and hardware inventory
• Provide telephone and remote support to end-users

Required qualifications

• Experience supporting Windows 10/11
• Familiarity with imaging
• Setup of new computers as well as break/fix support
• Active Directory / Entra ID knowledge
• Troubleshooting of network connectivity
• Documentation of work within our ticketing system
• Assist in creation and updating knowledge base articles
• Contact vendor technical support for warranty and repairs
• Help maintain software and hardware inventory
• Provide telephone and remote support to end-users
• 1-3 years of recent, similar experience
• Proficient knowledge of all desktop hardware, software, and applications

Nice to have

• Office 365 management experience
• A+ certification
• Associate degree in information technology or related field

Benefits

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan with a Company Match
• 3.5 Weeks Paid Time Off
• 7 Paid Company Holidays
• Life Insurance
• Short/Long Term Disability Insurance

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• Currently unable to sponsor or take over sponsorship of an employment Visa

About the company

Cranial Technologies is a company dedicated to researching, diagnosing, and treating plagiocephaly. They have over 100 clinics throughout the US and over 800 employees.