Dutch Customer Support Agent

The role

You will handle email and phone support inquiries from Dutch customers. You will also monitor and report bugs and provide support through Facebook DMs and comments.

What you will do

• Act as the first line of contact for the Dutch-speaking community via phone and email.
• Handle escalated customer issues and complaints.
• Collaborate with the frontline support team via Slack.
• Monitor for bugs reported by customers and escalate them to relevant departments.
• Provide customer support through Facebook DMs.
• Maintain records of escalated cases and resolutions.
• Identify trends in customer and agent escalations for process improvements.

Required qualifications

• 1+ years of experience in Customer Support 2nd level role
• Excellent verbal and written Dutch and English skills
• Great communication and soft skills to de-escalate situations
• Analytical skills to handle complex escalations and bug-related issues
• Self-motivated and able to work independently
• Team player with a proven track record of working in collaboration with others
• Flexible and adaptable
• Open to feedback and a growth mindset
• Previous customer support experience

Nice to have

• Experience with social media support
• Experience with ticketing and time-tracking software
• Basic graphic design knowledge (experience with Canva, Adobe Illustrator, Cricut)

Benefits

• Lunch provided on days you work in the office
• Up to 30 days Work From Anywhere Benefit
• 24 days of paid vacation per year plus public holidays
• Travel Allowance if you live more than 10 KM from the office
• Company pension plan
• CF Library
• Company events and overseas trips
• New Joiner Swag Pack

About the company

Creative Fabrica is a fast-growing AI platform that makes it easy for everyday consumers to create images, videos, audio, and 3D creations using generative AI models.