Partner Success Director

The role

You will own the relationship with Cresta's Partners and work with the internal Partner Team to showcase and enable the Cresta platform. You will act as a trusted advisor to help partners invest in and scale their Cresta practice while driving business outcomes.

What you will do

• Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta
• Serve as the primary point of contact and platform expert for technology and solution partners
• Develop partner success plans and maturity roadmaps
• Design and execute onboarding and ongoing enablement programs
• Align partner business objectives with Cresta's capabilities and market opportunities
• Work cross-functionally with Product, Professional Services, Sales, and Enablement teams
• Collaborate with partners to define and execute joint go-to-market strategies
• Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities
• Identify and develop joint use cases, industry solutions, and vertical-specific opportunities
• Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health

Required qualifications

• 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
• 5+ years of experience working in the Contact Center space
• Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
• Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences
• Ability to translate business requirements into technical solutions
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams
• Excellent communication skills
• Strong project management and organizational skills

Benefits

• Competitive, location-based pay
• Equity
• Comprehensive benefits package for you and your family

Before you apply

• We may use AI tools in our recruiting process, which require human review and oversight
• We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device

About the company

Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence. The company was born from the Stanford AI Lab and has raised more than $270 million from investors including a16z, Greylock, and Sequoia.