Engagement Manager (Professional Services Sales)

The role

This person will own the end-to-end SOW process, including scoping, pricing, and selling professional services for the core platform and AI Agent product. You will build repeatable processes, templates, and pricing logic to scale the function.

What you will do

• Own the SOW process end-to-end
• Scope engagements, draft SOWs, price services, and sell them to enterprise customers
• Scope AI Agent deployments and core-platform services
• Drive services attach and bookings on new and expansion deals
• Partner with Sales, Deal Desk, and Product to move deals fast
• Build repeatable process, templates, and pricing logic

Required qualifications

• 4–10 yrs in professional services
• 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales)
• Track record of driving services attach and bookings
• Technical fluency to scope complex deployments
• Comfortable pricing and defending services value directly with enterprise customers

Nice to have

• conversational AI / contact-center AI experience
• Deal desk or commercial-contracting exposure

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid parental leave for all new parents
• Remote work setup budget
• Monthly wellness and communication stipend
• 20 days of vacation time

Before you apply

• We may use AI tools in our recruiting process, which require human review and oversight
• We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device

About the company

Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence. The company was born from the Stanford AI Lab.