Director of Enterprise AI Success.

The role

You will lead and develop a team of AI Success Managers supporting enterprise customers. You will build the operating rhythm, coaching culture, and customer strategy to drive adoption and measurable business outcomes using Cresta's AI platform.

What you will do

• Hire, coach, and develop a team of Enterprise AI Success Managers
• Guide the team in building relationships with executive, operational, and technical stakeholders
• Coach AI Success Managers managing multiple complex enterprise accounts
• Drive customer adoption, usage, workflow change, and performance improvements
• Ensure team develops product fluency in configuration, prompts, workflows, and rules
• Lead strategy for customer health, renewals, risk mitigation, and expansion
• Define, monitor, and improve key success metrics like Gross Renewal Rate and Net Dollar Retention
• Partner with Sales, Product, Engineering, Marketing, and Professional Services
• Bring customer insights into the organization to influence product priorities

Required qualifications

• Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment
• Track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts
• Experience leading teams that manage a high-volume portfolio of complex enterprise customers
• Ability to coach a team to connect technical capabilities and product usage to real business results
• Comfortable operating in a technical, AI-driven environment
• Ability to build fluency in SaaS configuration, data analysis, AI tools, and evolving product capabilities
• Ability to think strategically and systematically
• Exceptional executive communication skills
• Highly data-driven
• Ability to thrive in a high-growth environment
• Willing to travel approximately 25% and work across time zones

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits for onsite employees

Before you apply

• We may use AI tools in our recruiting process, which require human review and oversight
• We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device

About the company

Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence. The company was born from the Stanford AI Lab.