Medical Appointment Clerk

The role

This person will support patient scheduling and clinic operations by booking medical appointments and validating patient eligibility. The role involves maintaining accurate schedules and ensuring patients receive timely access to care in accordance with Military Treatment Facility guidelines.

What you will do

• Schedule medical appointments via phone, secure messaging, or other approved request methods.
• Maintain appointment schedules using government medical systems such as CHCS, AHLTA, or MHS GENESIS.
• Validate patient eligibility through the Defense Eligibility Enrollment System (DEERS) and update demographic information.
• Register new patients, including newborns, as needed.
• Keep patient schedules and logs accurate and up to date using system tools and protocols.
• Contact patients via phone or secure messaging to schedule, reschedule, or cancel appointments.
• Assist in preparing patient notifications for appointment reminders, no-shows, and cancellations.
• Create and deliver telephone messages to Primary Care Managers and clinic nurses.

Required qualifications

• High School Diploma or General Educational Development (GED) equivalency.

Nice to have

• GENESIS Experience

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy
• Paid holidays
• Tuition reimbursement
• Transportation expense account
• Employee assistance program

About the company

The Copper River Family of Companies is a collection of entities owned by the Native Village of Eyak, a federally recognized Alaska Native Tribe. The companies support the Tribe and facilitate economic advancement to fund health and social services.