Medical Appointment Clerk

The role

The Medical Appointment Clerk schedules medical appointments, validates patient eligibility, and maintains patient schedules and records. The work supports clinic operations at MacDill Air Force Base in Tampa, Florida.

What you will do

• Schedule medical appointments by phone, secure messaging, and other approved methods.
• Support Primary Care Manager by-name processing and access-to-care timeframes.
• Maintain appointment schedules in Government systems such as CHCS, AHLTA, or MHS GENESIS.
• Validate patient eligibility in DEERS and update demographic information.
• Register new patients, including newborns.
• Maintain accurate patient schedules, logs, and appointment records.
• Manage appointment slots, rescheduling, and cancellations using Government system tools.
• Contact patients to schedule, reschedule, or cancel appointments.
• Prepare and send appointment reminders, no-show notices, and cancellation notices.
• Create and deliver telephone consult messages to Primary Care Managers and nursing staff.

Required qualifications

• Proof of US citizenship required to work on this contract.
• High School Diploma or GED equivalency.
• Basic Life Support (BLS) certification.
• At least 6 months of experience in medical office scheduling.
• Frequently lifts, carries, or moves and positions patients weighing 60+ pounds.
• Frequently bends, kneels, and crouches; continuous walking and standing.
• Visual acuity, keen hearing, clear distinctive speech, and manual dexterity.
• Able to work in stressful situations and shift priorities based on patient needs.

Nice to have

• Medical terminology knowledge.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Account for healthcare and dependent care.
• Health Savings Account with high deductible medical plan.
• Retirement 401(k) with employer match.
• Open leave policy and paid holidays.
• Tuition reimbursement.
• Transportation expense account.
• Employee assistance program.
• Benefits depend on employment classification and contract requirements.

Before you apply

• Proof of US citizenship is required.
• Basic Life Support certification is required.
• Employment is at-will.
• Exposure to infected patients and contaminated materials may occur, and protective clothing may be required.

About the company

The Copper River Family of Companies is owned by the Native Village of Eyak, a federally recognized Alaska Native Tribe. Its companies are SBA 8(a) program participants and support the Tribe's health, social services, and economic development.