Quality Assurance Specialist

The role

This role ensures quality assurance standards and client satisfaction across digital projects. The specialist creates and runs test plans, tests functionality and regressions, tracks defects, and reports results to project teams.

What you will do

• Ensure project quality aligns with business requirements and design specifications
• Create, maintain, and execute test plans, test cases, test scripts, and checklists
• Perform functional and non-functional testing, plus regression testing after releases
• Identify, document, and track defects through resolution
• Report test results, quality issues, and risks to project teams and QA leadership
• Create quality reports and metrics
• Collaborate with cross-functional teams and take part in project meetings and planning
• Contribute to QA estimation and process improvement

Required qualifications

• Minimum of 2 years of experience in Software Quality Assurance
• Bachelor's degree in Software Engineering, Computer Science, Information Technology, or a related field, or equivalent professional experience
• Working knowledge of Agile software development methodologies
• Experience collaborating with both local and offshore teams
• Experience using task management and defect-tracking tools such as Jira or similar platforms
• Strong working knowledge of Windows and/or macOS environments
• English proficiency at approximately B2 level or higher in reading, writing, and verbal communication

Nice to have

• ISTQB Certification or equivalent QA certification
• Additional quality assurance, testing, or software quality certifications
• Experience with collaboration and project management tools such as Jira, Confluence, and Box
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and MS Project

Benefits

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Before you apply

• Expected to work from an office a minimum of 3 days a week
• Candidates with concerns about the office requirement are asked to say so right away
• Hiring uses AI for keyword filtering and interview transcription; human review makes final decisions

About the company

Critical Mass is an equal opportunity employer that delivers digital projects for clients. The company says it values its employees and focuses on training, onboarding, and employee experience.