Clinical Case Manager II - ICM

The role

The Clinical Case Manager II provides trauma-informed, person-centered clinical case management to high-risk youth and adults. This role involves conducting assessments, developing service plans, and coordinating care within a multidisciplinary team.

What you will do

• Conduct comprehensive intake and needs assessments
• Provide trauma-informed, person-centered clinical case management
• Collaborate with a multidisciplinary team to implement individualized service plans
• Support participants in navigating behavioral health, housing, public benefits, and legal services
• Maintain regular contact with participants through in-person and phone check-ins
• Monitor progress, re-arrests, and compliance with court mandates
• Create safety, provide supportive counseling, and encourage client growth
• Prepare and present written progress reports to the court
• Coordinate with defense attorneys, service providers, and community partners
• Maintain accurate and timely documentation in the agency's case management system

Required qualifications

• MSW or relevant master's degree
• 2 years of related case management experience
• LMSW, LMHC, or LCAT licensure
• Ability to exercise sound and quick judgment
• Excellent communication and writing skills
• Excellent time management skills
• Computer literate
• Must be willing to work evening and weekend hours, if needed

Nice to have

• Knowledge of NYC Court Operations
• Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
• Working knowledge of treatment programs and other support services for referrals
• Bilingual Spanish
• CASAC or CASCT

Benefits

• Health, dental and vision insurance
• Comprehensive mental health and wellness plan
• Employee Assistance Program (EAP) plan
• Four weeks' vacation
• Paid holidays
• Retirement plan with employer matching contributions
• Professional learning and development opportunities

Before you apply

• Internal applicants must be 1 year in their current roles and in good standing

About the company

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.