Director of Operations

The role

The Director of Operations manages day-to-day operations across dual-state offices to enable leadership to focus on expansion. This role involves partnering with the President to drive firm priorities, managing people operations, and overseeing financial and office processes.

What you will do

• Serve as a strategic operational partner to the President.
• Prepare leadership meeting agendas and facilitate follow-through on key initiatives.
• Own the company performance dashboard and report key data.
• Lead the employee experience from onboarding through offboarding.
• Maintain HR compliance and oversee personnel documentation.
• Oversee office operations, facilities, vendors, equipment, and administrative processes.
• Coordinate client deposits and oversee accounts payable and accounts receivable processes.
• Lead weekly scorecard meetings and monitor key performance indicators.
• Model core values and foster a culture of trust and accountability.
• Support leaders in creating an engaged, high-performing team.

Required qualifications

• 3–5+ years in operations or office management, ideally in multi-site environments.
• Bachelor's degree.
• Strong organizational and communication skills.
• Ability to build relationships quickly.
• Process-driven with high emotional intelligence.
• Proactive and comfortable in difficult conversations.
• Comfortable using or learning QuickBooks, Clio, Dropbox, and Microsoft-based technology platform.

Nice to have

• Legal industry experience

Benefits

• Health Insurance: Available after 91 days of employment.
• Retirement Benefits: 401(k) plan with contribution options available post the eligibility period.
• Paid Time Off: Eligible after 91 days, including four weeks of planned PTO and one week of unplanned PTO.
• Work Monday–Thursday, 9:00 AM–5:00 PM, and Friday, 9:00 AM–12:00 PM, for a 36-hour work week while being compensated for 40 hours

About the company

Generation Trust Law Group is a law firm specializing in Estate Planning, Probate, and Trust Administration. Established in 2010, the firm operates in Michigan and Florida.