Director of Operations

The role

The Director of Operations will lead the integration and professionalization of business practices for a personal injury law firm. This role focuses on creating streamlined processes, implementing technology, and defining KPI infrastructure to support strategic growth.

What you will do

• Lead the integration and professionalization of the firm's business practices.
• Identify and implement consistent operational processes across departments.
• Define practical metrics and reporting systems.
• Assess and implement technology solutions, including AI.
• Standardize use of CloudLex and improve data entry consistency.
• Serve as an operational counterpart to marketing vendors.
• Support growth initiatives tied to brand expansion and referral relationships.
• Strengthen operational accountability and administrative workflows.
• Partner with internal staff on HR-related processes.
• Turn agreed-upon initiatives into clear action plans with follow-through.

Required qualifications

• Demonstrated leadership in operational management and business improvement.
• Proven ability to standardize processes and foster organizational discipline.
• Experience in creating meaningful metrics and reporting systems.
• Competence in evaluating and implementing technology and AI solutions.
• Strong skills in engaging with leadership and driving consensus.
• Experience in managing and implementing organizational change.
• Ability to assess complex scenarios and provide actionable insights.

Benefits

• Strategic Impact
• Executive Collaboration
• Growth Opportunities
• Innovative Environment
• Competitive Compensation

About the company

RGLZ Personal Injury Law has been a beacon of support for injured individuals across New York since 1968. The firm focuses exclusively on plaintiff-side personal injury litigation.