Director of Operations

The role

The Director of Operations will oversee and optimize the non-legal day-to-day operations of a personal injury law firm. This role involves improving processes, managing vendors, and providing oversight for non-attorney teams.

What you will do

• Own and oversee the firm's non-legal day-to-day operations
• Conduct assessments of current workflows, systems, KPIs, and processes
• Lead initiatives to streamline workflows and improve cross-departmental communications
• Develop, update, and implement standard operating procedures
• Review and refine existing KPIs and improve dashboards and reporting
• Own relationships with vendors and ensure contract compliance
• Evaluate and enhance onboarding and training programs
• Provide operational oversight and accountability for non-attorney teams
• Coordinate payroll with the firm's accountants

Required qualifications

• 3–5+ years of relevant operations experience
• Bachelor's degree
• Proven ability to evaluate and refine operational metrics and develop standard operating procedures
• Strong experience managing vendor relationships
• Excellent communication and relationship-building skills
• Technologically proficient and adaptable
• Solutions-focused mindset
• Ability to implement changes while maintaining employee buy-in

Nice to have

• Master's degree

Benefits

• Health Insurance with coverage options for spouses and dependents
• Generous combined paid time off and sick leave policy

About the company

Soroka & Associates LLC is a personal injury law firm based in Columbus, Ohio. The firm specializes in personal injury law, including traumatic brain injuries and wrongful death claims.