Legal Operations Manager

The role

The Legal Operations Manager will own the firm's operational infrastructure including people, processes, systems, training, and office administration. This role integrates intake, claims progression, demand production, and technology systems into a scalable workflow.

What you will do

• Own the firm's master operational task list, recurring calendar, project tracker, and weekly operating cadence.
• Translate attorney decisions into documented processes, checklists, and ownership rules.
• Identify bottlenecks and manage approved operational changes.
• Set clear expectations and address routine attendance, performance, and deadline issues.
• Consolidate and maintain the firm's SOPs, playbooks, templates, and checklists.
• Own Trainual and the firm's role-based onboarding, training, and certifications.
• Establish and maintain meaningful KPIs and a weekly or monthly dashboard.
• Coordinate recruiting logistics, onboarding, payroll, benefits information, and employment milestones.
• Manage vendors, office supplies, equipment, subscriptions, and facilities issues.
• Monitor operational workflows across intake, claims, medical records, demands, and litigation support.

Required qualifications

• Bachelor's degree in business, operations, legal studies, or related field
• Minimum 4+ years of operations leadership experience in a law firm environment
• Demonstrated experience supervising staff or holding employees accountable for deadlines, standards, and follow-through
• Demonstrated experience building, implementing, enforcing, and measuring workflows, SOPs, training programs, accountability systems, or operational processes
• Experience managing competing priorities, legal technology, vendors, and system implementations in a high-volume environment

Nice to have

• Relevant certifications (Lean/Six Sigma, project management, operations management)
• Personal injury experience
• Filevine experience
• Google Workspace experience

Benefits

• Monthly healthcare stipend of up to $350 after three months
• 401(k) plan available after 3 months with a 3% employer match
• Paid time off provided under the firm's written accrual and eligibility policy
• Paid Holidays

Before you apply

• If you have questions, email recruit@crisp.co only
• Do not reach out through the website's contact information or social media
• Submit application by clicking the Apply button on the Crisp Recruit page

About the company

Saundra M. Davis, P.C. is a legal institution in Snellville, GA, specializing in personal injury cases including auto, trucking, motorcycle, and other commercial vehicle collisions.