Crisprecruit
Operations Manager
Corvallis, OR. Posted a month ago
The role
The Operations Manager oversees and enhances case processing operations for a personal injury law firm. This role involves improving operational systems, supporting the case processing team, and coordinating across multiple office locations.
What you will do
- Lead case processing operations to ensure smooth and efficient case advancement.
- Identify and implement enhancements in existing operational systems.
- Support and guide the case processing team to remove bottlenecks.
- Balance strategic oversight with hands-on involvement.
- Facilitate communication and coordination across multiple office locations.
- Use existing SOPs and KPIs to assess performance and drive updates.
- Ensure system changes anticipate future needs.
- Work with the Marketing/Intake Operations Manager to align intake processes with case progression.
Required qualifications
- Strong attention to detail with a proactive and forward-thinking approach.
- Capability to consider systemic solutions.
- Ability to anticipate potential operational risks and implement solutions.
- Must be able to work onsite and travel regularly among the firm's locations in the Willamette Valley, including Corvallis, Albany, Junction City, and the Eugene area.
- Must be able to attend local firm and community events as needed.
Nice to have
- Experience in process optimization is a plus.
- Experience in legal operations, case processing, or another professional services environment is beneficial but not required.
- Familiarity with personal injury or case processing is helpful, though not mandatory.
Benefits
- Competitive compensation based on experience.
- Potential for additional performance-based incentives.
- 401(k) Plan with 5% employer match.
- $500/month towards health insurance costs.
- PTO and sick time provided in accordance with Oregon law.
- Paid holidays included.
About the company
Hunking Law, LLC is a personal injury law firm that champions the rights of accident victims throughout Oregon. The firm has offices in Albany, Corvallis, and Eugene.