Director of Operations

The role

The Director of Operations will oversee day-to-day operations and ensure alignment with strategic goals. This person will work with executive leadership and department managers to monitor KPIs, implement SOPs, and translate strategic initiatives into practical execution.

What you will do

• Oversee day-to-day operations to ensure smooth functioning and alignment with strategic goals.
• Build strong relationships with department managers to ensure adherence to established priorities and KPIs.
• Track and analyze departmental KPIs, providing insights and recommendations for improvement.
• Finalize, document, and implement SOPs to streamline operations and remove bottlenecks.
• Translate leadership's big-picture ideas into practical operational plans.
• Act as a primary communication link between executive leadership and department managers.
• Coordinate operational performance across the firm with approximately five to six department managers.
• Monitor litigation-related operational KPIs.
• Work with existing leadership and accounting when financial information is needed for operational decisions.
• Potential oversight of recruitment coordination, onboarding, training, and selected HR functions.

Required qualifications

• Minimum of five years in an operational leadership role.
• Bachelor's degree.
• Demonstrated ability to lead, influence, and hold others accountable.
• Experience monitoring and driving performance based on key metrics.
• Strong communication skills with the ability to provide and receive feedback effectively.
• A visible, approachable leader who builds relationships with managers and staff, leads by example, and consistently reinforces accountability.
• Comfortable offering candid feedback, respectfully challenging leadership decisions, and receiving constructive feedback.
• Comfortable working with Microsoft 365, learning operational systems, and collaborating on AI-enabled process improvements.

Nice to have

• Master's degree in business or a related field
• Law firm experience
• Familiarity with Filevine and Lead Docket

Benefits

• Health insurance benefits offered.
• PTO and paid holidays.

Before you apply

• Candidates willing to relocate to Houston may be considered.

About the company

AK Law Firm is a Texas-based personal injury law firm headquartered in Houston. The firm represents individuals injured in car accidents, truck accidents, and other personal injury matters.