Director of Operations

The role

The Director of Operations will translate the firm's vision into operational realities by developing systems, driving strategic initiatives, and optimizing workflows. This role focuses on enhancing the client experience and improving internal operations and team performance.

What you will do

• Serve as the operational partner and second-in-command to the firm owner
• Evaluate and refine criminal defense workflows
• Complete and operationalize existing KPI dashboards and tracking systems
• Complete, update, and standardize SOPs across the firm
• Leverage AI and other technologies to streamline operations
• Enhance the potential client journey through marketing-to-intake workflows and engagement strategies
• Collaborate with department leaders to ensure alignment in operational priorities
• Assist with employee onboarding, personnel coordination, and hiring initiatives

Required qualifications

• Demonstrated experience leading operations within a law firm
• Proven ability to function as a second-in-command, driving strategic initiatives with autonomy
• Strong technological aptitude
• Familiarity with legal CRM systems
• Demonstrated curiosity about applying AI and automation to improve operational processes
• Expertise in diagnosing root causes of operational issues and implementing sustainable solutions
• Strong capability in organizing, prioritizing tasks, and ensuring follow-through on projects
• Ability to communicate effectively and escalate issues early
• Strong curiosity and ability to learn complex legal workflows quickly

Nice to have

• Experience in criminal defense
• Experience with flat-fee or hourly billing practices
• Experience with Clio, Lawmatics, or comparable platforms

Benefits

• Autonomy and Influence
• Impactful Role
• Growth and Expansion
• Career Growth Potential
• Innovative Environment
• Competitive Compensation
• Performance Incentive Potential

About the company

The client is a Denver-area law firm focused on criminal defense representation. The firm emphasizes thorough case preparation, client-centered representation, and high-quality legal defense.