Director of Operations

The role

The Director of Operations will lead day-to-day business operations and develop scalable systems for a multi-state law firm. This role involves overseeing multiple departments and leading a predominantly international virtual workforce.

What you will do

• Oversee day-to-day business operations
• Develop and implement scalable SOPs and reporting frameworks
• Lead operations across case management, intake, marketing, medical records, billing coordination, and HR
• Oversee a predominantly international virtual support workforce
• Evaluate the use of Clio and other operational tools
• Oversee external service providers and internal vendor liaisons
• Support operational coordination of marketing and intake activities
• Monitor operational spending and evaluate resource needs
• Participate in hiring and candidate evaluation
• Partner with the owner, CFO, and Director of Legal Operations

Required qualifications

• Bachelor's degree
• Demonstrated experience leading business operations
• Experience improving organizational structures
• Experience managing multiple departments or operational functions
• Proven ability to develop, implement, and maintain scalable policies, procedures, SOPs, and reporting systems
• Experience supervising managers
• Experience overseeing geographically distributed teams
• Strong organizational leadership
• Initiative
• Problem-solving skills
• Ability to evaluate operational spending, staffing needs, and vendor performance
• Familiarity with case management systems such as Clio and working knowledge of digital marketing and social media concepts

Nice to have

• Degree in Business Management or a related discipline
• MBA with a focus on Management

Benefits

• Health Insurance: PPO plan with the firm covering approximately half of the premium costs
• Dental insurance
• 401(k) with firm matching up to 5% after one year of employment
• Two weeks of paid vacation
• Major holidays
• Travel expenses covered

About the company

The Law Offices of Roderick C. White is a veteran-owned, multi-state law firm providing personal injury and criminal defense services since 2002.