Intake Manager

The role

You will lead the Intake and Client Relations departments consisting of approximately 12 employees. You will oversee team productivity, produce performance reports, and guide the team in evaluating personal injury case viability.

What you will do

• Oversee and lead the Intake and Client Relations teams
• Ensure employees meet productivity and quality standards
• Produce accurate and actionable intake performance reports
• Work with the marketing team to ensure reliable data-driven insights
• Implement performance management strategies including coaching and corrective actions
• Guide the team on analyzing case viability
• Foster a culture of accountability and ownership
• Address internal conflicts and motivate the team

Required qualifications

• Extensive experience in personal injury case evaluation, including liability analysis, damages, and insurance coverage
• Proficient in using Excel and other reporting tools to extract, analyze, and communicate meaningful insights
• Strong ability to coach, motivate, and provide corrective feedback
• Comfortable addressing internal conflicts and enforcing accountability
• Ability to interpret operational data without direction and derive business insights

Benefits

• Competitive base salary
• Performance-based bonus opportunities
• Comprehensive health and wellness benefits
• Insurance offerings
• 401(k)
• Generous paid time off
• Firm holidays

Before you apply

• If you have any questions, please email recruit@crisp.co only
• Do not reach out through the website's contact information or via direct messaging on any social media platform
• Submit your application by clicking the Apply button and applying on the Crisp Recruit page

About the company

Crisp Recruit is a nationally recognized personal injury law firm with decades of experience advocating for injury victims. The firm handles matters including personal injury, motor vehicle accidents, medical malpractice, and mass tort litigation.