Intake Coordinator

The role

The Intake Coordinator serves as the first point of contact for prospective clients. This person manages client calls, scheduling, and documentation using Law Hustle and Smoke Ball platforms.

What you will do

• Serve as the initial point of contact for prospective clients.
• Listen to prospective client needs and document legal issues.
• Follow up with leads via phone and email.
• Send out engagement letters and collect retainer payments.
• Answer and route inbound calls to the appropriate person or department.
• Manage scheduling for consultations and maintain organized case files.
• Use Law Hustle and Smoke Ball technology platforms.
• Issue billing statements and follow up on unpaid invoices.
• Participate in team meetings and strategic planning sessions.
• Assist in refining processes to maintain review ratings.

Required qualifications

• Minimum of a high school diploma
• Prior experience in sales and customer/client service is essential
• Proficiency in typing, using office suite products, and general computer literacy
• Exceptional verbal and written communication skills
• A people person with a friendly demeanor

Nice to have

• some college education preferred
• Familiarity with legal industry processes is a plus

Benefits

• Stipend for health insurance
• Vibrant team atmosphere with a gym onsite
• Commitment to teamwork
• Excellent opportunities for growth within a small but expanding firm
• Training includes listening to recorded calls and in‑office sessions
• candidate travel expenses covered for client round interviews

About the company

M&A Law Firm, P.C. is a dynamic and growing law firm. The team is young, friendly, and dedicated, creating a fun yet focused work environment.