Senior Specialist, Distribution Operations

The role

You will ensure content reaches distribution platforms and partners accurately and on time. You will manage day-to-day delivery responsibilities, launch readiness, and issue remediation across the content supply chain.

What you will do

• Manage day-to-day distribution workflows including order submission, tracking, delivery confirmation, and readiness checks.
• Investigate and remediate delivery issues through JIRA and other workflow tools.
• Monitor content delivery activity to ensure titles and assets are distributed accurately and on time.
• Collaborate with Distribution Operations teams to support distribution parity.
• Partner with internal and external stakeholders to coordinate delivery, readiness, and issue resolution.
• Identify root causes of operational issues and help drive timely remediation.
• Partner with Distribution Operations leadership to evaluate processes and identify opportunities to improve efficiency, reliability, and scale.

Required qualifications

• 2+ years of experience in content distribution, media operations, digital supply chain, content delivery, broadcast operations, streaming operations, or a related field.
• Experience managing operational workflows such as order submission, tracking, delivery verification, and issue resolution.
• Comfortable using ticketing and workflow management systems such as JIRA or similar platforms.
• Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail and process accuracy.
• Ability to approach operational issues with curiosity, investigate root causes, and escalate risks appropriately.
• Ability to communicate clearly and collaborate effectively with cross-functional teams and stakeholders.

Nice to have

• Experience supporting content delivery across multiple distribution platforms, partners, or lines of business.
• Experience working across interconnected content operations or digital supply chain workflows.
• Experience identifying process improvements that increase operational efficiency, delivery quality, or speed-to-market.

Benefits

• Great benefits and perks

About the company

Crunchyroll delivers the art and culture of anime to a community of over 100 million fans across 200+ countries and territories. It is an independently operated joint venture between US-based Sony Pictures Entertainment and Japan's Aniplex.