GM, Europe

The role

The General Manager, Europe is accountable for the long-term health, growth, and operating performance of the business across the region. This leader will integrate commercial leadership, regional operations, growth, partnerships, communications, localization, and fan engagement into a single operating model.

What you will do

• Translate enterprise strategy into regional priorities, operating plans, investments, and execution.
• Identify and prioritize high-fandom, underpenetrated markets.
• Lead Brand & Community, Growth, Communications, Localization & Regional Content Operations, Business Operations, and Partnerships & Partner Management.
• Bring regional consumer insights, market dynamics, and opportunities into enterprise planning.
• Partner with Product, Engineering, Membership Performance, Content, Commerce, Finance, Data, and Legal teams.
• Deliver authentic, locally relevant fan experiences.
• Own Europe's commercial performance including subscriber growth, engagement, retention, lifetime value, revenue, and operating performance.
• Set the regional strategy, strengthening established markets and expanding across Europe.
• Accelerate membership and fan growth.
• Build and develop a high-performing regional organization.

Required qualifications

• 15+ years of leadership experience in general management, commercial leadership, growth, digital media, streaming, entertainment, technology, consumer subscription, or another relevant consumer busine
• Experience owning or materially influencing business performance across multiple markets, including revenue, growth, customer/member economics, and operating performance.
• Strong understanding of European markets and the differences in consumer behavior, commercial dynamics, infrastructure, and growth opportunities across the region.
• Demonstrated ability to improve the fundamentals of a consumer or membership business, including acquisition, conversion, engagement, retention, churn, and lifetime value.
• Experience developing and executing market-entry or market-expansion strategies and determining where and how to invest for growth.
• Strong strategic and analytical capabilities with the ability to translate market insights and business performance into clear priorities and investment recommendations.
• Experience leading through complex matrixed organizations and influencing functions without direct authority.
• A track record of building and developing high-performing leadership teams and creating clarity and accountability across diverse functions.
• Strong executive communication and stakeholder-management capabilities.

Benefits

• Best-in class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
• Employer 5% salary contribution into a DC Pension Plan
• Allowances for Gym & Wellness, Meals, Commuting
• Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store
• Professional Development
• Company's Paid Parental Leave: up to 22 weeks for birthing parents and up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer

About the company

Crunchyroll delivers the art and culture of anime to a passionate community of over 100 million fans across 200+ countries and territories. It is an independently operated joint venture between Sony Pictures Entertainment and Aniplex.