Content Operations, Senior Manager Asia and MENA

The role

The Senior Manager, Content Operations - Asia + MENA will lead the operational readiness, delivery, and management of content across Asia and MENA. This role ensures content components like metadata, subtitles, and dubs are accurate and available on time across platforms.

What you will do

• Develop and manage content operations processes for Asia and MENA.
• Establish workflows, operating standards, and escalation paths.
• Coordinate the operational lifecycle of titles and episodes.
• Lead regional content readiness for new title launches and seasonal programming.
• Build and maintain launch checklists, trackers, and dashboards.
• Oversee the readiness and delivery of content assets including video and audio.
• Manage operational relationships with localization vendors and distribution partners.
• Serve as a key operational contact between regional and global teams.
• Develop and maintain standard operating procedures and reporting frameworks.
• Analyze operational data to identify root causes and corrective actions.

Required qualifications

• 8+ years of experience in content operations, media operations, streaming operations, localization operations, post-production, distribution operations, or a related field.
• Experience managing content delivery and operational readiness across multiple markets, platforms, channels, or distribution partners.
• Strong understanding of content supply chains, including video and dubs, technical delivery requirements.
• Experience coordinating complex launches with multiple dependencies, stakeholders, vendors, and deadlines.
• Demonstrated ability to build and improve operational processes, workflows, checklists, dashboards, and quality-control frameworks.
• Experience managing external vendors, content providers, localization partners, post-production teams, or distribution partners.
• Strong project management, organization, prioritization, and issue-resolution skills.
• Ability to work effectively with Content, Product, Engineering, Marketing, Partnerships, Localization, Legal, Customer Experience, Data, and global teams.
• Strong attention to detail and a high standard for content accuracy, completeness, quality, and timeliness.
• Ability to analyze operational data, identify root causes, and translate findings into practical improvements.
• Excellent written and verbal communication skills.
• Comfort working across time zones and in a fast-paced, globally distributed environment.

Nice to have

• Knowledge of relevant Asia or MENA languages is a significant plus.
• Knowledge and passion for anime, entertainment, streaming, and fan communities is a significant plus.

Benefits

• Salary plus performance bonus earning potential, paid annually.
• Flexible time off policies.
• Generous medical, dental, vision, STD, LTD, and life insurance.
• Health Saving Account HSA program.
• Health care and dependent care FSA.
• 401(k) plan, with employer match.
• Employer paid commuter benefit.
• Support program for new parents.
• Pet insurance.

About the company

Crunchyroll delivers the art and culture of anime to a passionate community of over 100 million fans. It is an independently operated joint venture between Sony Pictures Entertainment and Aniplex.