Director, Localisation & Operations - Europe

The role

You will lead a multi-disciplinary team driving regional dubbing, platform content, and localized marketing operations. You will build and scale processes to ensure content is delivered with technical quality and authentic local tone for European fans.

What you will do

• Lead regional dubbing operational strategy and set quality benchmarks.
• Source, evaluate, and manage relationships with external dubbing studios and localization agencies.
• Lead vendor negotiations for rates, capacity, and SLAs.
• Establish Quality Control frameworks for dubbing assets.
• Monitor vendor throughput, turnaround times, and error rates.
• Maintain readiness for regional releases including assets, metadata, and regulatory requirements.
• Ensure regionally required components like subtitles and dubs are correctly ingested and published.
• Partner with Global Operations on title schedules and technical requirements.
• Oversee marketing asset localization for trailers, key art, and social collateral.
• Build, mentor, and direct a high-performing operations team.

Required qualifications

• 12+ years of professional experience in content operations, localization, media supply chain, or post-production leadership within OTT/streaming, entertainment, or digital media platforms.
• Proven track record leading multi-functional operations teams across localization/dubbing, asset management, content scheduling, and marketing operations.
• Ability to navigate ambiguity and build scalable processes.
• Experience evaluating, onboarding, managing, and negotiating commercial agreements with global vendors.
• Technical understanding of media localization pipelines, digital asset management (DAM), CMS systems, and video ingestion formats.
• Capability in building QC processes for customer-facing localized assets.
• Experience utilizing operational dashboards, workflow metrics, and ROI analysis.
• Experience operating in a global, matrixed organization.
• Exceptional communication, leadership, and executive presentation skills.
• Fluency in English
• Bachelor’s degree in Communications, Media Production, Business Administration, or related field

Nice to have

• Passion for anime, international pop culture, media, or entertainment ecosystems
• MBA or Master's

Benefits

• Salary plus performance bonus earning potential, paid annually
• Flexible time off policies
• Medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance

About the company

Crunchyroll delivers the art and culture of anime to a community of over 100 million fans across 200+ countries and territories. It is an independently operated joint venture between Sony Pictures Entertainment and Aniplex.