Senior Manager, Content Operations & QC, LATAM

The role

You will own regional content-release readiness for Latin America. This involves overseeing operational readiness for subtitled and dubbed releases, managing quality control, and coordinating across global and regional teams.

What you will do

• Own the LATAM content-readiness view across simulcasts, dub drops, catalog launches, and priority title moments.
• Coordinate with Global Programming, Content Operations, and Localization/Dubbing Operations to validate language availability and publishing schedules.
• Establish and maintain a regional QC process covering subtitle/dub availability, metadata, artwork, and playback readiness.
• Monitor priority launches, triage content issues, and coordinate escalation paths.
• Maintain accurate operational data across systems like Airtable and content schedules.
• Partner with Curation, Lifecycle, Brand, Partnerships, Customer Experience, Product, and GTM teams.
• Define clear handoffs, service levels, and operating rhythms between LATAM and global teams.
• Build reporting on release readiness, localization status, and operational performance.
• Use launch retrospectives and root-cause analysis to improve workflows.

Required qualifications

• 7+ years of experience in content operations, media supply chain, streaming operations, localization operations, broadcast operations, or digital media QC.
• Strong understanding of episodic release workflows, subtitles, dubbing, metadata, asset delivery, publishing schedules, and content-quality processes.
• Experience operating across multiple markets and languages.
• Strong program-management skills.
• Excellent attention to detail and a strong quality mindset.
• Experience with operational tools such as Airtable, Jira, CMS/content scheduling systems, spreadsheets, and workflow platforms.
• Strong communication skills.
• Comfort using data to identify recurring issues and measure operational performance.

Nice to have

• Experience including Spanish LATAM and Portuguese Brazil.
• Passion for anime, streaming, entertainment, or fan-first products

Benefits

• Salary plus performance bonus earning potential, paid annually
• Flexible time off policies
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health care

About the company

Crunchyroll delivers the art and culture of anime to a community of over 100 million fans across 200+ countries and territories. It is an independently operated joint venture between Sony Pictures Entertainment and Aniplex.