Staff Product Manager, Access & Identity Management

The role

You will own the vision, strategy, and roadmap for identity and access management. This includes managing sign-up, sign-in, account recovery, and security across web, mobile, living-room, and gaming platforms.

What you will do

• Set the identity strategy and drive the multi-year roadmap.
• Modernize authentication flows like passkeys, FIDO2, and MFA.
• Improve account lifecycle including creation, recovery, and management.
• Partner with Security and Trust & Safety to fight fraud and abuse.
• Lead age assurance and youth safety compliance.
• Ensure compliance with global privacy regulations.
• Run user research and analyze funnel data.
• Define and own success metrics for login, recovery, and fraud.
• Collaborate cross-functionally with Engineering, Design, Security, Legal, Data, and Customer Experience.

Required qualifications

• 10+ years of product management experience
• 3+ years owning identity, authentication, account security, or trust & safety products for a consumer platform at scale
• Working knowledge of authentication protocols and standards (OAuth 2.0, OpenID Connect, SAML, FIDO2/WebAuthn) and MFA approaches
• Experience with fraud prevention and bot mitigation
• Experience shipping identity or account experiences across multiple platforms (web, mobile, and ideally TV or console)
• Strong product judgment regarding security, user experience, compliance, and business goals
• Strong analytical skills with experience defining KPIs and using funnel and behavioral data
• Excellent communication skills to explain complex security and identity concepts

Nice to have

• Experience in streaming, gaming, or subscription consumer businesses
• Hands-on experience with age assurance, parental controls, or youth-safety regulation
• Familiarity with CIAM platforms (e.g., Auth0, Okta, Cognito) and bot-mitigation vendors
• Experience with device-code or QR login flows for living-room platforms
• Experience working with global teams and launching in regulated international markets

Benefits

• Salary plus performance bonus earning potential, paid annually
• Flexible time off policies
• Medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance

About the company

Crunchyroll delivers the art and culture of anime to a community of over 100 million fans across 200+ countries and territories.