Director, Solutions Engineering

The role

You will lead the Solutions Engineering team within Customer Value & Services. You will set strategy, operating rhythm, and standards while coaching the team through complex customer conversations and technical discovery.

What you will do

• Lead, coach and develop Solutions Engineers through 1:1s, feedback, and career paths
• Set the vision for Solutions Engineering and establish operating rhythms
• Join key customer meetings to guide technical discovery and validation
• Coach the team to tailor solutions to customer needs
• Raise the standard of demos and value-led storytelling
• Align pre-sales and post-sales for smooth handoffs and retention
• Build scalable assets like frameworks, playbooks, and onboarding plans
• Partner with leaders across Sales, Customer Experience, Product, and People Science
• Provide evidence-backed input for Product and roadmap decisions
• Use data from Salesforce and Gong to make decisions and show impact

Required qualifications

• 8+ years in solutions engineering, pre-sales or technical consulting in B2B SaaS
• 4+ years leading Solutions Engineering teams
• Track record of building, scaling and developing teams
• Credibility leading discovery, technical validation and demos across complex enterprise sales cycles
• Experience building scalable frameworks, playbooks and enablement
• Fluency with Salesforce, Gong or equivalents
• Hands-on experience using AI tools in your own work
• Experience getting a team to build AI-enabled habits
• Examples of cross-functional work that moved metrics such as win rate, time to value or retention
• Executive presence

Nice to have

• Experience in HR tech, HCM or adjacent SaaS

Benefits

• Equity through Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days
• Extended end-of-year break
• Monthly allowance to support wellbeing and lifestyle
• Inclusive parental leave from day one
• MacBook and budget to set up home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (Available for US & UK only)

About the company

Culture Amp is the world’s leading employee experience platform. It empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.