Level 1 Help Desk Support Technician

The role

This person will provide on-site end user support for clients near Hampton Connecticut. Duties include deskside support, managing tickets, and troubleshooting hardware, software, and network connectivity.

What you will do

• Providing premium, white-glove deskside support to client end users.
• Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution.
• Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Provide support for A/V systems and Webex meeting technologies.
• Manage and implement Active Directory changes.

Required qualifications

• MUST be commutable to both Pomfret, CT and Uncasville, CT
• Effective communication skills, both verbal and written
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
• Experience with administering Active Directory.
• Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
• Knowledge of network protocols, configurations, and troubleshooting.
• Experience with network devices (routers, switches, firewalls).

Nice to have

• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications)
• 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications

Benefits

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the company

CCS is a leading technology consulting firm providing network integration, support services, products solutions, and applications services in the northeast. The company focuses on making technology easy for clients.