Technician

The role

The Desktop Technician will deploy, install, configure, troubleshoot, and support desktop computers, laptops, monitors, printers, and peripherals. This is a hands-on field position performing onsite work across client locations.

What you will do

• Deploy, install, configure, test, and support desktops, laptops, monitors, printers, and peripherals.
• Perform onsite desktop and technology deployments across client locations.
• Coordinate with delivery vendors and onsite personnel to receive equipment.
• Verify delivered equipment against project documentation and inventory records.
• Stage, prepare, configure, and test equipment prior to deployment.
• Install and configure Windows-based desktops and laptops.
• Connect and configure monitors, docking stations, keyboards, mice, and printers.
• Connect deployed devices to wired and wireless networks.
• Troubleshoot desktop hardware, operating system, application, peripheral, printing, and connectivity issues.
• Perform asset tagging and record serial numbers and inventory information.

Required qualifications

• Minimum of 1–2 years of experience supporting desktop computers, laptops, peripherals, technology deployments, or related IT environments.
• Hands-on experience installing, configuring, and troubleshooting Windows-based desktops and laptops.
• Working knowledge of computer hardware, operating systems, printers, monitors, docking stations, and common peripherals.
• Basic understanding of TCP/IP, wired and wireless networking, and network connectivity troubleshooting.
• Ability to diagnose and resolve common desktop hardware, software, peripheral, printing, and connectivity issues.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Strong attention to detail.
• Ability to follow technical procedures, deployment instructions, and project documentation accurately.
• Ability to work independently in the field while collaborating effectively with project and technical teams.
• Ability and willingness to travel throughout the five boroughs of New York City.

Nice to have

• Associate’s degree or technical training in Information Technology, Computer Science, or a related field
• Experience performing large-scale desktop or laptop deployment and technology refresh projects.
• Experience with Microsoft 365 and Windows enterprise environments.
• Familiarity with Microsoft Intune, Windows Autopilot, or similar endpoint management technologies.
• Experience with device imaging, provisioning, and deployment processes.
• Experience with IT asset management, inventory systems, and asset tagging.
• Experience supporting technology within educational, government, or other large enterprise environments.
• CompTIA A+, Network +, Microsoft, or similar entry-level technical certification.

Benefits

• Competitive salaries
• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the company

CCS is a leading technology consulting firm providing network integration, support services, products solutions, and applications services in the northeast. The company focuses on making technology easy for its clients.