Level 2 Field Services Technician

The role

This person will provide remote and onsite technical support for desktops, laptops, users, and peripherals. They will perform equipment provisioning, deployment, and network troubleshooting for client environments.

What you will do

• Perform equipment provisioning, decommissioning, and deployment activities
• Assist engineering teams with system migrations, data transfers, and implementation tasks
• Provide remote and onsite technical support for desktops, laptops, users, and peripherals
• Create, update, document, and escalate support tickets
• Monitor and respond to alerts and perform troubleshooting
• Troubleshoot and support desktop operating systems, software applications, and user environments
• Install, configure, and maintain desktop operating systems and endpoint devices
• Configure, troubleshoot, and support Microsoft Office and other business applications
• Perform hardware diagnostics, repair coordination, and software troubleshooting
• Troubleshoot network connectivity issues including NICs, switch ports, cabling, and local network infrastructure

Required qualifications

• 2-4 years of experience in a Help Desk, Technical Support, or User Support environment
• Experience supporting PC hardware, software, server hardware, and Windows operating systems
• Strong knowledge of Windows 10 and Windows 11 installation, configuration, administration, and troubleshooting
• Experience troubleshooting and supporting SaaS-based applications
• Experience installing, maintaining, and troubleshooting Microsoft 365 and Microsoft Office applications
• Experience administering Active Directory users, groups, and Group Policy Objects (GPOs)
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
• Knowledge of client/server environments and related technologies
• Ability to troubleshoot hardware, software, network, and user-related issues in a fast-paced environment
• Strong analytical, problem-solving, and troubleshooting skills
• Ability to quickly learn and follow complex technical procedures
• Excellent communication, customer service, time management, and organizational skills

Nice to have

• Associate or bachelor’s degree in information technology, Computer Science, Business, or a related field, or equivalent industry experience
• Microsoft certifications or demonstrated experience supporting Microsoft technologies
• Industry certifications such as CompTIA Network+ and Security+
• Vendor certifications from Microsoft, Apple, IBM, HP, Cisco, or similar technology manufacturers
• Experience with Group Policy administration, scripting, and automation
• Experience supporting VMware virtualization environments

Benefits

• Competitive salaries
• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the company

CCS is a leading technology consulting firm providing network integration, support services, products solutions, and applications services in the northeast. Their goal is to make technology easy and help clients use it effectively.