Associate Systems Engineer

The role

The Associate Systems Engineer provides technical support to a large enterprise IT infrastructure. This role assists with the installation, configuration, and troubleshooting of enterprise systems, network infrastructure, cloud technologies, and security systems.

What you will do

• Assist with the installation, configuration, and maintenance of Cisco and Cisco Meraki network infrastructure.
• Support the deployment, configuration, and troubleshooting of wired and wireless network connectivity.
• Perform monitoring tasks to identify issues and escalate issues to senior engineering staff.
• Provide Tier I and Tier II technical support for infrastructure, networking, and endpoint-related issues.
• Perform hardware installations, equipment replacements, and infrastructure upgrades.
• Assist with patch management, firmware updates, system backups, and preventive maintenance activities.
• Install, and organize cable management standards in IDFs, and MDFs.
• Maintain accurate documentation, including network diagrams, asset inventories, technical procedures, and support documentation.
• Participate in infrastructure projects and technology deployments.
• Provide professional customer service and communicate effectively with clients and team members.

Required qualifications

• 2-3 years of experience in IT support, networking, systems administration, or infrastructure engineering.
• Microsoft or CompTIA certifications (Network+, Security+)
• Working knowledge of TCP/IP, networking fundamentals, DNS, DHCP, switching, routing, and wireless technologies.
• Familiarity with Cisco networking and Cisco Meraki solutions.
• Basic understanding of Microsoft Windows, Active Directory, Microsoft 365, and Windows Server environments.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience patching Cat6/Cat6A and fiber optic cabling.
• Ability to lift 10 pounds or more and transport equipment and safely use ladders when required.
• Valid driver’s license and reliable transportation for travel throughout Long Island and the five boroughs of New York City.

Nice to have

• Bachelor’s or Associates degree in Information Technology, Computer Science, Engineering
• Cisco Certified Network Associate (CCNA) certification is preferred at the time of hire and required within 6 months of employment.
• Cisco Meraki Solution Specialist certification
• Microsoft 365 Fundamentals certification
• Familiarity with access control, surveillance, audiovisual, or low-voltage systems.

Benefits

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the company

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. They provide network integration, support services, products solutions, and applications services in the northeast.