Principal Product Designer

The role

The Principal Product Designer shapes the design vision for the company and influences design practices. This individual contributor role involves driving the strategic direction of the design system and designing for builder and developer audiences.

What you will do

• Shape and communicate a design vision for the product as a whole
• Drive the strategic direction of the Pluma design system
• Close the gap between design intent and shipped product
• Design for builder and developer audiences
• Lead the design of agentic and human-AI surfaces
• Partner with product and engineering leadership on product strategy
• Develop and advocate for the AI product design philosophy
• Lead design review for major initiatives
• Develop Staff designers through direct mentorship and critique
• Contribute to hiring and calibration

Required qualifications

• 10+ years of product design experience
• Portfolio demonstrating design vision and organizational impact
• Track record of shaping design direction at the company level
• Designed for developer and builder audiences
• Developed point of view on AI and agentic product design
• Contributed to a design system at the strategic level
• Operates with influence without authority
• Has raised the craft bar at an organizational level
• Executive-level communication
• B2B SaaS depth

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks of paid parental leave
• unlimited PTO
• stipends for remote work and wellness
• professional development budget

Before you apply

• All final candidates will be asked to complete a background check and employment verifications

About the company

Customer.io is a platform used by over 9,000 companies to send automated communications including emails, push notifications, in-app messages, and SMS using real-time behavioral data.