Account Manager, AMER (Remote)

The role

You will manage a portfolio of mid-market and enterprise accounts to drive renewals, expansion, and churn mitigation. You will own the full commercial strategy and partner with Customer Success and Sales teams.

What you will do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts
• Drive growth by helping customers adopt Customer.io more strategically
• Forecast renewal and expansion pipeline accurately
• Maintain strong CRM hygiene and reliable pipeline data
• Uncover growth opportunities and build multi-threaded relationships
• Partner closely with Customer Success on account health
• Partner with Sales on expansion deals
• Own commercial negotiations and navigate objections
• Drive renewals and expansions to close

Required qualifications

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups
• A forecasting methodology you can walk through clearly
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator
• Based in the US or Canada

Nice to have

• 5+ years preferred

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• unlimited PTO
• stipends for remote work and wellness
• professional development budget

Before you apply

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• Take-Home Assignment
• 1-hour Assignment Review Call with the team
• All final candidates will be asked to complete a background check and employment verifications

About the company

Over 9,000 companies use Customer.io platform to send emails, push notifications, in-app messages, and SMS. The platform powers automated communication using real-time behavioral data.