Cloud Operations Support Specialist (Tier 2)

About the job

Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems. Key Responsibilities: - Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and…