Sr. Engagement Manager

The role

The Engagement Manager helps customers accelerate value through the adoption of the Databricks platform. You will position, prepare, manage, and follow up on professional services and training engagements.

What you will do

• Collaborate with sales to understand customer needs and business success definitions
• Identify opportunities for new services by addressing potential new use-cases
• Develop commercial models including leveraging Databricks and Partner investment vehicles
• Meet or exceed Professional Services and Training KPIs
• Articulate customer success stories, service offerings, and metrics
• Consult with clients to analyze engagement scope, requirements, time, cost and benefits
• Estimate, scope and develop statement of work documents
• Drive resolution of delivery challenges and manage expectations

Required qualifications

• Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
• Proven experience in senior customer-facing roles requiring influencing, validating, negotiating, understanding and execution
• Excellent customer-facing skills and ability to develop strong relationships with senior executives
• Consistent track record of identifying customer needs and successfully implementing solutions
• Strong leadership experience with the ability to enforce good project governance and drive delivery excellence
• Strong service delivery and program management skills
• Proven experience in estimating effort and scope for services
• Proven experience in meeting and achieving KPI and targets including CSAT, Bookings and Revenue
• Outstanding communication and customer relationship skills

About the company

Databricks is the Data and AI company. More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.