Sr Staff Strategic Product Operations Manager

The role

This role serves as the chief architect of the internal operational ecosystem within Engineering. You will design frameworks to align technical innovation with product lifecycle maturity and global Go-to-Market acceleration.

What you will do

• Drive operational alignment, product readiness, and continuous improvement across support workflows.
• Lead and execute strategic initiatives to scale global Support operations.
• Translate operational pain points into product and tooling requirements.
• Build and maintain dashboards to measure support effectiveness and customer experience.
• Support quarterly and annual planning cycles including headcount, capacity modeling, and budget alignment.
• Influence senior stakeholders by turning support and operational insights into data-driven narratives.
• Define and govern the strategic engagement model between Engineering, Product, and GTM.
• Analyze resource allocation, unit economics, and opportunity costs.
• Identify structural bottlenecks and design scalable solutions for the product development lifecycle.
• Translate engineering velocity into market impact.

Required qualifications

• Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
• Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics).
• Experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
• Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms.
• Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams.

Nice to have

• MBA
• Familiarity with Databricks tools, especially for extract/transform/load functions
• Experience working on Support Operations for SaaS based companies
• Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows

About the company

Databricks is the Data and AI company. More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.